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  2. Frequently Asked Questions

Frequently Asked Questions

  • Do you have a wheelchair rental?

    Yes, we have two wheelchairs for rent.
    Please ask at the front desk when making a reservation or when you come.
    As the number is limited, weContinue reading
  • Is there a parking lot? Is there a charge?

    Yes, parking is free.
    There is a parking space for about 50 cars.
  • Where is the nearest station?

    The nearest station is Tagami Station on the Shin- Shinetsu Main Line
    We will pick you up from the station, so please call us (free).
  • Can I leave my luggage before check-in?

    Of course it is possible.Check-in at any time before check-in and after check-out
    To do.Please contact the front desk.
  • Is there a convenience store nearby?

    7-Eleven - FamilyMart is about 3 to 5 minutes by car.
  • Can pets stay with me?

    Pets can be kept in the circle of this facility.
    Please refrain from staying in the room.
    If you can bring your pet, please contact us at thContinue reading
  • Is there a safe in the room?

    Yes, of course.
    There is a safe in the room.
    We will also keep it at the front desk.
    Please ask us.
  • Is dinner a room meal?

    This facility has separate plan"room meals" and "hall meals".
    Please make a reservation with your desired plan
  • Is there a secondary venue?

    Yes, we do provide.
    There is a karaoke snack and ramen corner.
    Both will be from 20:00.
    You can also make a reservation.
  • Are the rooms non-smoking?

    There are smoking rooms and non-smoking rooms at this facility.
    Please check your room type.
    Even if it is a smoking room, if you wish, we cContinue reading
  • Can I connect to the Internet?

    Yes.Free Wi-Fi is available throughout the building.

  • Do you have a children's yukata?

    Yes, we do provide.
    Sizes are available from 80 cm, but the number of sizes is limited.
    Please understand.
    We will match the size at check-iContinue reading
  • What is the check-in / check-out time?

    Check-in is basically 15:00
    Check-out time is 10:00.
    It depends on your accommodation plan.
  • Do you have a shop?

    Yes, we do provide.
    It is from 7:00 in the morning to 21:00 in the evening.
  • Do you have a massage?

    Yes, we do provide.
    There is a massage corner.
    It is possible in the room if you wish.
    ((We may not be able to meet your request due to irreContinue reading
  • Is it possible to deal with allergies?

    Of course we will respond.
    If you have any allergies, calorie restrictions, or dislikes, please ask in advance.
    Please understand that we caContinue reading
  • Can I order bouquets and cakes?

    Yes, we can arrange it for you.
    Please contact us for the amount etc.

Reservation / Inquiry

If you call, we will accept it until 22:00.


((Toll free number 0120-33-0810)